Connect Zendesk [embedded] to your Microsoft Teams telephony system with integration tool Bubble from Red Cactus. Connecting your favorite CRM to Microsoft Teams is extremely important for improving customer satisfaction and working more efficiently.

Functionalities

We distinguish between CRM and telephony platform specific functionalities. If you are looking for the functionalities your CRM integration has to offer, please check the service description in the marketplace. The complete list of telephony platform-specific functionalities that Microsoft Teams supports can be found under tab functions, but we have already listed a few important ones for you. With the Microsoft Teams telephony integration,  Red Cactus offers:

• Dialing out with one click on a phone number with the Click & Call feature.
• Call Control button available in the pop-up notification that allows you to answer calls with a single click.
• From the pop-up notification and Bubble SearchBar, directly open a Teams Chat with the caller or a colleague.
  
• Pop-up notification on incoming, outgoing and transferred calls.
  
• Under the same user, link multiple CRM integrations to Microsoft Teams at no additional cost.
• The Call History function allows you to see all contact moments of Bubble users with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
• Native application available for Windows & macOS.
  
• Easy and secure login based on Single sign-on (Microsoft, Google or Apple account). 
  

Technical

Connecting Bubble - and thus Zendesk [embedded] - to your Microsoft Teams phone system is very easy. With Bubble, you connect the telephony platform Microsoft Teams based on the Microsoft Teams API. With this, you set up a secure and stable connection.