Connect plus de 175 applications CRM to your Webex Embedded softphone with integration tool Bubble from Red Cactus. Connecting your favorite CRM to Webex Embedded is extremely important for improving customer satisfaction and working more efficiently.

Functionalities

We distinguish between CRM and telephony platform specific functionalities. If you are looking for the functionalities your CRM integration has to offer, please check the service description in the marketplace. The complete list of telephony platform-specific functionalities that Webex Embedded supports can be found under tab fonctions, but we have already listed a few important ones for you. With the Webex Embedded softphone integration,  Red Cactus offers:

• Dialing A fully embedded pop-up in Webex itself, this provides an Unique experience for the agent.
• Pop-up notification on incoming, outgoing and transferred calls.
• Under the same user, link multiple CRM integrations to Webex Embedded at no additional cost.
• The Call History function allows you to see all contact moments of Bubble users with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
• Native application available for Windows & macOS.
  
• Easy and secure login based on Single sign-on (Microsoft, Google or Apple account). 
  

Technical

Connecting Bubble - and thus plus de 175 applications CRM - to your Webex Embedded Softphone is very easy. With Bubble, you connect the telephony platform Webex Embedded based on the Webex Embedded API. With this, you set up a secure and stable connection.