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Product type

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TIQ Time

Juridique

Disponible pour :

TIQ Time

Description Fonctions Compatibilité Base de connaissances

Connecting TIQ Time to your telephony platform is extremely important for improving customer satisfaction and working more efficiently. With our integration tool Bubble, a time entry is sent to TIQ Time at the end of the conversation so it can be made billable.

Gateway

For this integration, Bubble acts as a gateway. This means you can disable all of Bubble's pop-up functionalities, as Bubble in this configuration only ensures that your telephony environment can communicate with TIQ Time.

Functionalities

The integration method allows you to see a time entry in TIQ Time at the end of the conversation. Optionally, you can link a second legal package to access more information about the caller. If available and applicable, you can provide a so-called MatterID at the end of the conversation, allowing the time entry to be directly linked to a case in TIQ Time.

In addition to the gateway function mentioned, Bubble offers many more features. For instance, you can activate multiple CRM integrations under the same user at no extra cost, which can be convenient if your company uses multiple software applications. Here is a list of some key features for you:

Dialing out with one click on a phone number in your CRM, browser or other program with the Click & Call feature.
At the end of every call, there will be pushed a Time Entry to the TIQ Time, so that every call is logged in the TIQTime.
Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).

Customization

To meet your specific needs, Bubble is equipped with the Automations module. With this module it is possible to add your own If-This-Then-That flows. Think, for example, of running a script or automatically opening the call-note-screen instead of having to click it open.

Technical

Connecting Bubble - and thus the TIQTime Software CRM connector - to your telephony platform is very easy. The procedure is different per telephony platform but one thing they all have in common, you don't have to be a technician to do it.

Possibilités d'appels sortants CRM

Cliquez pour composer un numéro à partir du CRM
Numérotation par raccourci clavier à partir du CRM
Copier pour composer

Caractéristiques d'intégration

Fenêtre contextuelle multi-résultats
Enregistrement des appels
Enregistrement des appels (+note)
Barre de recherche

Type d'intégration

API en temps réel (basée sur l'entreprise)
Cloner le modèle

Type de pop-up

Fenêtre contextuelle de l'application

Fonctions standard de la bulle pop-up

Notification contextuelle
Personnalisation des fenêtres contextuelles
Écran et position personnalisables
Signature unique
Masquage automatique
Multi-langues
Muet
Masquer les appelants internes
Résultat du tri
Cliquez pour composer
Numérotation des touches de raccourci
Rappeler les conversations
Rappeler
Minuterie de durée de conversation
Historique des appels
Notes d'appel
Mode multi-locataires
Profils multiples
Mises à jour
Application native Windows
Application native macOS
Automatismes
Notation des nombres

Compatibilité

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Marketplace d'applications

Connectez vos outils préférés à votre système téléphonique

TIQ Time

TIQ Time

Compatibilité